Out-of-Office Communications for Dr. John Stracks
Getting in Touch with Us
By design, we limit availability for out-of-office communications. This allows you to receive undivided attention during your appointments. It is also the fairest way we have found to make sure that all patients have equal access to our providers’ expertise.
Yet we know that there may be times when you will have questions about your health care between appointments. As a general rule, most logistical (i.e., nonmedical) questions can be answered by our staff and should be directed to them. If you do have a question, please contact us directly through our secure patient portal Elation Passport. A staff member will get back to you within 24 hours during the workweek, and most likely sooner. A response over weekend or holiday hours may take a little longer. If you need information on how to use Passport, please click here.
For reference, nonmedical questions include those about scheduling and rescheduling, pharmacies, prescription issues, lab problems, office hours, directions, referral status, medical costs, forms, and other similar topics.
Our staff is not able to dispense medical advice, so questions about medication doses, labs to order, why you are not feeling well, advice about referrals, advice about supplements, new medical topics, and feeling acutely ill should be addressed by your provider in your appointment.
Note that phone or in-person consultations are almost always available within 24 hours if you need answers to your questions. The usual rates apply to these consultations, and our staff will offer this option when needed.
Urgent Concerns, Emergencies, and Hospitalization
A provider of the practice is on-call 24 hours/day, 7 days per week, except when the office is closed for vacation. If you need medical advice outside of usual business hours, please call the office and follow the voicemail prompts to reach voicemail. Your call will usually be returned within 2 hours. Note that these phone calls will be billed at one-and-a-half times the usual office visit fees. The fee will be waived if you need to go to urgent care or the emergency room or to set up an office visit after speaking with the on-call provider.
This facility is not designed to respond to emergency situations. If you have an emergency, please call 911 or go to your nearest emergency room.
Note that Cormendi Health does not provide inpatient care. Should the need for hospitalization arise, the hospital will assign a physician to care for you during your hospitalization. Your provider will assist the hospital physician with the coordination of care.